To print or not to print…now there’s an option! You can now: 

1. Include or exclude the original receipt on refund receipts; and
2. Enable or disable printing order tickets for voided orders, customizable by void reason.

These updates streamline the receipt and ticketing process, avoid confusion in the kitchen and reduce paper usage based on preferences.

Configure refund receipt: Back Office > Configurations > choose a POS configuration > ‘Receipts’ tab > scroll down to ‘Customize receipts’ section > tick the box ‘Show receipt history on refund receipts’ 

Configure kitchen ticket: Back Office > Settings > Refunds and voids, and choose to print (‘yes’) or not to print (‘no’) under ‘Print order ticket’ for each void reason.

See your key KPIs by day/week/month/year at a glance. Access quick links to new features, products and funding; get direct Help Center access and explore product release notes to find out what’s new in Lightspeed—all in a sleek, modern design.

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Whether it’s for dine-in or takeout orders, you can now route orders to different printer stations (“production centers”) based on order profiles. With this update, you can choose what order source should be printed where, and enjoy more control and flexibility over their kitchen operations. 

Note: ​​You can (de)select one or multiple order profile(s) per production center—so yes, you can have more than one order profile selected! All are selected by default.

Go to your Back Office > Configuration > Printing > Production centers to customize your order routing.

To speed up order-taking, merchants can now pre-select an item within an item group. For example, if 90% of your customers choose fries with their burger, you can set fries as the default to eliminate that extra POS click and speed up service.

To set default options, go to your Item Library > select an item group > tick the ‘Default selection’ box next to the preferred default option. 

Note: to use this feature, be sure to update the Lightspeed app to version 24.46.0 or higher. 

You told us that you needed to be able to give certain stakeholders—such as your accountant—access to both your Reports and Financial Services information like your payout reports, etc. But obviously, you didn’t want every back office user to have that kind of visibility. 

We heard you—which is why we’ve added a new Back Office user permission, ‘BO-Finance’, which allows you to unhide the Financial Services tab for selected users in the Back Office.

This feature is availabe to Lightspeed Payment users in US, CA, US, CA, AU, NL, BE, CH, DE, FR, GB, IE).

Important!:

• To avoid disruptions, this new permission has been automatically enabled for all existing BO-Config users as a one-time update. To remove access from an individual user, go into their user permissions and untick the “User has access to financial services” box.
• For new users, you’ll need to enable this setting manually by going to Configuration > Backoffice users > select the user and click the ‘Configure’ button beside their name > tick the  “User has access to financial services” box.

Just getting started with Lightspeed? Mistakes happen, especially when you’re just getting set up. Now you can delete options for items, groups and combos while you’re still in setup mode, so you can start fresh with a blank slate. 

This feature lets you delete a single item in item details or multiple items at once using a bulk action. A couple of things to note:

• Once your account moves out of ‘setup’ or ‘trial’ mode and into production, items can no longer be deleted, only archived. 
• When you delete an item, it can’t be retrieved. If you want it back, you’ll need to recreate it.

Now you can find out instantly how many devices you have in use, and how many are permitted for your account—without having to contact customer support! (We love to hear from you, but we know you have other things to do.)

Need to add or remove devices? Simply reach out to your Account Manager.