Spotlight of the month:
Simple, streamlined item and menu updates
Enjoy a smoother import experience with a simplified template, new columns and clearer error messages—saving you time on manual edits.
Easier to use and more flexible template
Our latest template is more intuitive, meaning less errors and more efficient importing.
What’s changed?
- No more manual item grouping: You no longer need to sort items within the file by type before uploading, saving time on file preparation.
- ‘Statistic group’ column update: We’ve created a more straightforward format for entering statistics categories and values into the template for easier data entry
- ‘Min – Max’ column update: Previously called the ‘Selection’ column, this column will be ignored for single items and combos, so you no longer need to add an ‘*’ for combos
- Easier file uploads: You can now upload updates using either a CSV or Excel file, allowing for greater flexibility. Plus, when exporting items (e.g., to update), the file will automatically be in the new template, making it easy to begin updating your items and menus with the new template.
Save time with new columns in the import template
Thanks to new and updated columns in the item import template, you now have more control over item details. This will save time by reducing the need for manual updates in the Back Office.
What’s changed?
- ‘Type’ column: We’ve made it easier to import different item types. Leverage the new ‘Type’ column to specify whether a row is an item, sub-item, group or column
- ‘Extra Price’ column: Instead of updating items individually in the Back Office, you can now bulk update this value for items within a group using the ‘Extra Price’ column
- ‘Production Instructions’ column: You can now enter one or multiple instructions for each item, making it possible to link existing instructions in bulk using item imports
- ‘Menu’ and ‘Screen’ are now merged into ‘Menu / Screen’: This will enable you to link items to multiple menus and screens at once using a simple, comma-separated format
- ‘Bar code’: You can now enter multiple barcodes for an item, whereas the old template was limited to one barcode per item.
To access the new template, simply download it from your Back Office > Menu Management > Items > Import, or export your items to download the template pre-populated with your existing items.
Back Office: better visibility over your subscriptions
See your subscription details in one place
The new Subscription and Billing page gives you clearer visibility over your subscriptions and invoices, showing your plan, add-ons, device licenses, and how many licenses are in use. Your Account Manager’s name and email are also available, making it easy to contact them in one click.
Check out the new page, or learn more about the new Subscription and Billing page in the Help Center.
Reporting: new Hourly Sales report and deeper insights in Lightspeed Pulse
Easily track hourly performance
The new hourly sales report gives you clear visibility into key metrics like sales, tips, refunds and discounts—hour by hour.
Easily filter by shift and customize views to identify peaks and lows and spot trends to optimize your staffing, reduce costs and uncover revenue opportunities based on real data, not gut feelings.
Check out the report here, or navigate to: Back Office > Reports > Hourly Sales
Deeper insights, wherever you are, with Lightspeed Pulse
You can now dive deeper into your daily performance metrics with new features in Lightspeed Pulse, making it easy to uncover sales trends straight from your phone.
Visual graphs and tables show detailed sales breakdowns by hour, day or month to instantly identify your busiest periods, top-performing staff, key product categories and track sales trends.
Plus, a new “yesterday” filter makes it easy to check how your business performed at a glance, all from the convenience of your smartphone.
Download Lightspeed Pulse now: download for iOS; download for Android
Kitchen Display System: visualized prep data to elevate kitchen efficiency
Boost kitchen performance with KDS prep insights
Gain full visibility into kitchen performance with detailed prep data for each menu item—including quantity, prep times and total time spent preparing each item.
Use heatmaps and graphs to optimize your kitchen workflows. Spot bottlenecks, streamline your prep processes, plan shifts based on peak times and refine your menu with data-driven insights. Plus, custom date ranges let you track trends and performance over time to further boost efficiency and service quality.
How to get started:
- Log in to the Back Office with your Lightspeed credentials
- Navigate to Reports > Reports
- Under Sales Reports, select KDS Statistics
- Use the calendar icon to choose your desired reporting period
- Click on View graphs next to an item to see detailed visual data.
Learn more in the Help Center
Online Ordering: boost online orders with customer reviews
Showcase your best customer reviews
It’s now easy to spotlight your best customer reviews and ratings directly on your Order Anywhere site—building trust, boosting conversions and attracting new customers. With full control over what to display, it’s an easy way to enhance your online ordering experience.
To activate this feature:
- Log in to the Back Office with your Lightspeed credentials
- Navigate to Order Anywhere
- Under Reviews, select the reviews that you want to publish
Already using Order Anywhere? Get started now
Not using Order Anywhere? You can try it for free for 14 days from your Back Office