Release Note – March

Back Office Date: March 7th, 2024 Easy navigation to deposit onboarding – if you have a reservation integration activated with the new API, you will see a new card added to the display of reservation integrations in the Backoffice.  Removal of auto redirect to...

Scan And Pay – Payment Reports

Know where your money’s coming from with Payment Reports Making tons of transactions in a day is great. Not knowing where those transactions came from—not-so-great. Order Anywhere has created a new payment report that details the types of transactions made in a given...

Release Note – February

Back Office Date: February 9th, 2024 Today we rolled out to all merchant portal users within Hospitality the ability to refund standalone payments directly from the portal. Standalone payments now present refund and email receipt buttons, allowing merchant to refund...

Add loyalty card to apple wallet

ADD LOYALTY CARDS TO APPLE WALLET Your customer’s Apple Wallet just got a bit bigger. Keeping everything in one place with Apple Wallet now includes loyalty cards. Storing and access points from Order Anywhere restaurants has never been easier—with a couple of clicks,...

Receipt Tab Redesign

Receipt tab redesign | K-Series There are only so many hours in the day–we get it. We’ve refined the receipt review and refund process. Now, you can easily review receipts and issue refunds for same day transactions, directly on your POS.  Use your POS to: Search open...

Partial Refund

Make things right faster with partial refunds Nobody’s perfect—occasionally mistakes are made and refunds owed. With partial refunds, merchants can quickly correct order and billing errors by directly refunding portions of paid invoices to customers. The feature...

Release Note – January

Back Office Date: January 19th, 2024 Merchants can now easily modify Terminal Language in the Merchant Portal for LS Payments! Point of Sales Lightspeed Restaurant POS (K-Series) 24.4.0: New : Users can now print customer and merchant receipts on demand from the...

Item management redesign

Item management redesign | K-Series Combo creation As part of our item management redesign, including a new intuitive Back Office layout, we’ve taken the devil out of the details and reorganized the way merchants work with combos & groups. Now, users can create it...

Payment setting in the merchant portal

PAYMENT SETTINGS IN THE MERCHANT PORTAL   Make quick tipping and pay-at-table changes to payment terminals Tired of playing the waiting game when updating tipping or pay-at-table settings on LSPAY payment terminals? We hear you. We’ve updated Lightspeed...

Release Note – December

Back Office Date: December 6th, 2023 Menu Management > Menus: Fixed: Moving a sub-screen without buttons into a main screen no longer results in sub-screen deletion. It is now added to the main screen. Fixed: Deleting the first main screen won’t leave you...

Release Note – November

Back Office Date: November 5th, 2023 Menu Management > Items: We removed the scrolling-to-change in price fields. This will prevent accidentally changing prices. You can now upload both JPG and PNG files for items again. Import: The colours Dark_Grey & Dark_Red...

Order Anywhere – Self Delivery

SELF DELIVERY by Order Anywhere When you want it done right, sometimes you’ve got to do it yourself. Introducing self delivery by Order Anywhere, a new feature that lets merchants cut out the middleman and offer delivery services directly to their customers. Using...

Release Note – October

Back Office Date: October 23th, 2023 Search:  The CMD+K search is now available for our customers in the Back Office! Just use CMD+K (Ctrl+K for our Windows users) or click the magnifying glass icon on the left to start searching. Configuration > Users:  The...

Release Note – September

Back Office Date: September 25, 2023 Search: The cmd+k search is now available in the entire Back Office!! Just tap ‘cmd+k’ on any page and let the search adventure begin! Menu management > Menus: If you have a discount, production instruction, transfer...

Order Anywhere – Order Status

Update a customer on their order, without flooding their inbox.   Gone are the days of hunting through an email to find out an order’s status—with Order Anywhere’s new Order status feature, customers can quickly see the status of their order directly on the web...

Product Switcher

PRODUCT SWITCHER   Looking to get more out of Lightspeed Restaurant?  Not only does the new Product Switcher help merchants quickly switch between K-series and Order Anywhere admin, it offers the Lightspeed experience on a platter. Use the product switcher to...

Release Note – August

Back Office Date: August 29, 2023 Menu management > Items: We fixed the export when you have two or more filters applied We fixed an issue with the import when no items were imported without giving any details In the item details, we removed the...

Order Anywhere – Prep time on profile level

PREP TIME AT PROFILE LEVEL Getting boxed in by inflexible prep times? Not all preparation times are created equal—we get it! Order Anywhere has recently updated its platform, enabling merchants to set custom preparation times at the ordering profile level. The result:...

API integration – Aleno Reservation Integration Improvements

Lightspeed has added many new features to our integration with aleno that allow restaurateurs to tailor their use of the integration to their existing workflows, rather than having to change the way they work. As before, the integration allows restaurateurs to combine...

Release Note – July

Back Office Date: July 13, 2023 Configuration > Settings > Floor plan: We potentially fixed a bug where you could not delete a floor plan. Yes, potentially. We fixed a use case, but it is possible there are other use cases where we are not aware of. Menu...

Custom Time Slots

Give more “quality time” to your customers with custom time slots In the food service business, production timing directly affects food quality, and perfect timing is the goal. We’re supporting Order Anywhere merchants’ efforts with flexible order timing: merchants...

Order Anywhere – Ordering hours for profiles

You ask—we listen. Introducing Ordering Hours for Profiles, voted one of top must-have features by our Order Anywhere customers.    Open for business doesn’t always mean open for online ordering. Merchants can now set their restaurant’s online ordering hours...

Release Note – June

Back Office Date: June 21, 2023 New Back Office 2.0 updates: Under Configuration > Settings > Tax, resellers can now access the new tax and tax profile pages. This update will assist our partners in helping our customers set up taxes. We’ve added a new support...

API integration – Apaleo Aggregated Item View

Item creation: details tab   As part of our item management redesign, including a new intuitive Back Office layout, we’ve taken the devil out of the details and reorganized the way merchants work with menu items. Now, users can access the details tab to create a...

Item Creation

Item creation: details tab   As part of our item management redesign, including a new intuitive Back Office layout, we’ve taken the devil out of the details and reorganized the way merchants work with menu items. Now, users can access the details tab to create a...

Order Anywhere – QR code customization

QR codes have a brand new style—yours!   We’ve found yet another way for merchants to market to their customers: with custom QR codes. Say goodbye to the one-note QR code template—you can now personalize and stylize your code. The result: A branded QR code that...

Release Note – May

Back Office Date: May 25, 2023 New Back Office 2.0 updates: We’ve deployed a fix to our Financial API that improves the handling of tax arrays. This update will enable our partners to receive detailed breakdowns at the order level for each tax category, regardless of...

Order Anywhere – Twint and Apple Pay

Give your guests new ways to pay with Order Anywhere   It’s official: Order Anywhere has integrated with Twint and Apple Pay, offering customers two new speedy ways to pay for their orders.   Twint – Switzerland’s payment app – enables easy,...

POS Control Center Update

POS Notifications   Stay connected with POS control center notifications   Keep your service team on the same page, whether or not they’re in the same section. Continuing to build out our POS control center, we’ve introduced the POS device sync notification....

Order Anywhere – Customer Wallet (with Adyen)

Order Anywhere – Customer Wallet (with Adyen)   Minimize repeated manual input; maximize repeat customers   As part of Order Anywhere’s new Consumer Account profiles, returning customers can skip the manual work when ordering their favorite dishes....

Release Note – April

Point of Sales Lightspeed Restaurant POS (K-Series) 23.13.0: [New] We added the notification center in the manager panel. You can see all your notifications and delete them if needed. [New] Part of coursing improvement, you can now define the 1st course as course 0 in...

Item management redesign

Spend more time perfecting your menu–and less time administering it   Managing your business’ catalogue of menu items can be daunting-we’ve redesigned the items page to make creating and maintaining your items simpler. With a more intuitive Back Office layout,...

Release Note – March

Back Office Date: March 10, 2023 Updates this week include the following system improvements: We’ve launched Part 1 of the Notification Center in the POS. A bell icon now appears in the POS header, allowing users to view alerts that require attention, such as a Device...

Order Anywhere – New Profile Creation UX

Your Order Anywhere profile page has a new… profile!    We’ve restructured, redesigned and reorganized Order Anywhere’s profile creation flow to ensure users get access to what they need, when they need it. Settings are now neatly tucked behind their respective...

Order Anywhere – Item Availability

Need a quick way to tell guests which items are on–and off–the menu?  Easily let guests know about unavailable items with the new Item Availability feature. With a simple click, you can set the status of out-of-stock items to “snooze” in Order Anywhere. The system is...

POS Notifications

POS Notifications! Now that we have your attention…   You’ve got enough on your plate–let POS notifications keep you up-to-date. We’ve designed a new notification center that alerts you when your device needs your attention. Just tap the bell at the top of the...

Release Note – February

Back Office Date: February 24th, 2023 Beta Center We have released a new concept called the Beta Center. This area moving forward will be where our users can engage and enable feature that are currently in Beta as well as the other following option; Disable a beta...

Tap to Pay on iPhone

Turning tables during the dinner rush just got quicker.   Being busy is great–quickly responding to guests during those busy times is even better. With K-Series’ new Tap to Pay on iPhone feature, you can now easily handle guest ordering and payment processes...

Add Weather to Sales Dashboard

What’s the weather? When you’re comparing daily sales reports, weather matters.   You can’t control the weather, but you can control it in your sales reports. In the hospitality industry, we understand that the volume of foot traffic–and ultimately sales–is...

User Enabled Surcharging for LSPAY

Cover transactional costs with User-Enabled Surcharging As a business, you incur fees each time your customer makes a credit or debit transaction. Now you can pass some–or all–of the cost onto the customer, in the form of a surcharge. Configure surcharging with ease,...

Release Note – January

Back Office Date: January 20th, 2023 Back Office 2.0 update: We fixed a bug where the receipt report is not correctly filtered when enabling the filter by time option.   Date: January 6th, 2023 New Back Office 2.0 updates: API users can now find multiple item...

OpenTable Integration Relaunch

We’ve leveled up with OpenTable 2.0   You asked; Lightspeed listened. Our team has been plugging away to make our OpenTable integration seamless for our customers– we’ve eliminated annoying bugs, enhanced key features and smoothed out the overall integration...

Order Anywhere – Multiple Prices

Order Anywhere can now handle “multiple prices” When you set up multiple prices for an item in K-Series, Order Anywhere will automatically show the different prices for each account profile Merchants are able to select “multiple prices” as a...

Integrate Lightspeed with Datev

Let’s face it: accounting isn’t easy–but integrating Lightspeed with powerful accounting software like Datev is. In just a few minutes, German merchants can connect Lightspeed to their Datev accounts, right in Lightspeed’s Back Office.    Grab the Lightspeed...

Release Note – December

Back Office Date: December 20th, 2022 Back Office 2.0 update: We updated the template for the new Luxembourg businesses to have 3%, 8%, 14%, 17% VAT tax rates for before 2023 and %3, %7, %13, %16 beginning from new year 2023. We gave all BLs in Luxembourg to have...

Order Anywhere – Consumer Console (Loyalty Cards)

See and do more with Loyalty Cards   We’ve revamped and redesigned our Consumer Console to give customers  a better user experience. By scanning their loyalty card QR code, your repeat guests can now access loyalty offers, update personal information and...

Selling Gift Cards Online

Looking for a great way to market your brand and business?On top of selling gift cards in-store, you can now quickly and easily offer them to your customers online. Online gift card sales are a powerful way to get the word out and drive traffic to your business....

Release Note – November

Back Office Date: November 29th, 2022 Updates this week include the following system improvements: When adding a Gift Card to your Apple Wallet, one day later, it would appear in your expired section of the wallet. Causing most people to not be able to see it and not...

Order Anywhere – Release Note – October

Order Anywhere Admin Added the table number in the Orders details on the Order anywhere Admin.  Added the possibility to filter the reviews by clicking on the star on the right Check the video to see the giphy/demo Order Anywhere Consumer interface Improved LS payment...

Release Note – October

Back Office Date: October 14, 2022 Updates this week include the following system improvements: New Back Office 2.0 updates: We fixed an issue where adding large quantities of items using the Register screen’s keypad will result in a negative number. The QR code now...

POS Configuration

Enjoy a smoother POS configuration experience with Lightspeed We’ve revamped the POS Configuration page in Back Office to offer customers a simpler, smoother user experience. The page has been organized into relevant groups and flows, making important screens easy to...

Zendesk chat in POS

We know that the best time to get an answer is right away. With Lightspeed’s Zendesk Chat in POS feature, you get VIP access into our support team’s minds, directly on your POS.      Use the Zendesk Chat in POS:   Self-Serve answers to popular questions...

Release Note – September

Back Office Date: September 30, 2022 Updates this week include the following system improvements: New Back Office 2.0 updates: Users can now export the Consolidated Fiscal Summary and Condensed Business Report to a CSV file and view their data using their preferred...

Release Note – August

Back Office Date: August 26, 2022 Updates this week include the following system improvements: New Back Office 2.0 updates: When exporting the Product Mix Report, the columns in the downloaded CSV file now appear in the same order as the columns in Back Office. We...

Order Anywhere – Customer Reviews

Customer Reviews | Order Anywhere Keep your finger on the pulse of your business. Getting–and actioning–customer feedback is key in delivering the ultimate guest experience. With Order Anywhere’s new Customer Reviews feature, you can easily access your restaurant’s...

Release Note – July

Point of Sales Lightspeed Restaurant POS (K-Series) 4.1.46: We’ve redesigned the ‘Bluetooth devices’ screen in the Settings tab. Here, you have an overview of all your external devices linked to the POS, such as scanners, scales, and NFC readers. We’ve made...

Order Anywhere – New UI and UX Improvements

On on-premises profile types (table ordering), we have enabled you (merchants) to customize your required checkout contact information fields. As a merchant, you can now set the email, name and phone number as mandatory, optional or hide them completely. This will on...

Order Anywhere – Toaster updates

We’ve released a new version of our notification toaster which will make navigation leaner, more modern and more readable. You can see the example below of Order Anywhere new toaster components     Find out what Order Anywhere can do for your business Talk...

Order Anywhere – iDeal via LS payment

We’ve released the integration of iDeal as a payment method for our Dutch merchants.  From now on, our Dutch merchants using LS payment will be able to accept iDeal as a payment method for their online ordering.   Find out what Order Anywhere can do for your...

Order Anywhere – Bancontact via LS payment

We’ve implemented Bancontact as a payment method on Order Anywhere (via LS payment).  Bancontact originates in Belgian and is a market leader in electronic payments there with more than 80% of online transactions. This integration will allow Belgium merchants to offer...

Release Note – June

This version includes system improvements and updates: [Bug fix] When disabling the sales restriction on the POS, a dummy number of ‘999’ was shown. We removed this so no counter is visible [Update] A sequence can now be merged on a production docket as well.  Go to...

Sales dashboard update!

Sales dashboard update! (June 24th) More data widgets to the Sales Dashboard! We added cash report, most popular payment methods and many more widgets. You can easily enable/disable the tax and use it as starting point to access several other reports. Check out the...

Order Anywhere – Introducing Scan and Pay !

Scan, Order, Split and Pay are now all possible with Order Anywhere !  What ? Scan and Pay is a functionality which will help our merchants offer a fast, reliable solution for dine-in contactless payments. Guests simply scan the QR code and pay right from their...

Back Office 2.0

The new Back Office 2.0 is officially live for all our customers worldwide! You do not have to do anything! We automatically redirect you from console.ikentoo.com to our new URL manager.lsk.lightspeed.app. Please do not forget to bookmark this! When you log in for the...

Order Anywhere – Google Pay

Your clients can now checkout with Google pay on your Order Anywhere ordering websites!  Google Pay is a mobile payment service developed by Google to power in-app, online, and in-person contactless purchases on mobile devices.  With this integration, we are enabling...

Release Note – May

This version includes system improvements and updates [New] You can now disable the printing of production dockets when transferring an item, course, or table. From the Back Office, go to Configuration > Configuration > Edit, and disable “Print production docket...

Some small updates (May 2021)

Some labor report updates You can now export all the data of the labor report! We added a small glossary to the labor report so our customers can easily look up what each term means!  A few small updates We made the “apply next matching rule” available in UAE &...

New login page

Our login page has gotten a makeover, for an improved K-Series Back Office experience.  Same login credentials – new look! Find out what Lightspeed can do for your business Talk to your Account Manager Learn...

Release Note – April

This version includes system improvements and updates: [Bug fix] When disabling the sales restriction on the POS, a dummy number of ‘999’ was shown. We removed this so no counter is visible [Update] A sequence can now be merged on a production docket as well.  Go to...

Labor Report

The new labor report. An overview of all the sales details of your employees, including tipping and service charges, in just one report! Go to Back Office > Reports > Labor report   Find out what Lightspeed can do for your business Talk to your Account...

Order Anywhere – Social media links

You now have additional social media links available that can be added on your consumer interface ordering website: Tiktok, Youtube, Yelp, Snapchat, Pinterest (additional to Facebook, Instagram, Twitter, TripAdvisor, and GmB) You can add those social media links under...

Order Anywhere – Language Switcher

We have added a language switcher on the footer of order anywhere consumer interface to allow customers to switch their language directly from the footer. Before the feature, the language was automatically taken via the browser language. We kept the above logic and...

Product Mix Report improvements

The Product Mix Report and the Lightspeed Payment report can now be exported! Get all your data in csv or Excel and release your Excel skill On the Product Mix Report we added some new filters as well: you can now filter your data based on tags & shifts! We added...

German Tax Audit

Users can now download DSFinVK exports under Reports > German Tax Audit, as well as access Procedural Documentation for the POS. Find out what Lightspeed can do for your business Talk to your Account Manager Learn...

Order Anywhere – LS payment as a payment provider

LS payment integration to Order Anywhere will allow you to have an all in one solution by having one unique payment provider (LS payment) for in person and online payments. How does it work? If you already have LS payment setup (with your payment terminal), you will...

Release Note – March

Week of March 28th: Update for the New Back Office 2.0 (https://manager.lsk.lightspeed.app): Germany Businesses: Users can now download DSFinVK exports in the New BackOffice 2.0 (Reports -> German Tax Audit), as well as access Procedural Documentation for the POS....

Order Anywhere – Full-screen mode

We deployed an enhancement that will allow users to have our Order Anywhere web-app on fullscreen mode. This fullscreen enhancement hides the system navigation bar and notification area on iPhone, iPad and Android phone or tablet once the web-app is added on the...

Order Anywhere – Dark Mode

Dark mode gives Order Anywhere a sleek new look that’s easier on your customers’ eyes in low-light environments. The mode is by default automatic (depending on browser default setting), and, users, will be able to switch it to their preferred mode from the footer....

Release Note – February

This version includes system improvements and updates: [Update] Are you bothered by the merchant copy of a receipt that is printed along with the customer copy after a payment? Now you can decide to print or not to print the merchant receipt of a payment. Go to Back...

Recurring Orders

With all that you have going on, you shouldn’t have to worry about ordering the essentials you’ll need every week. Recurring orders lets you automate your regular purchases on exactly the schedule you need – freeing you up to focus on more important...

Lightspeed status page

We did two small updates in the new Back Office 2.0: The Production Instructions are moved to ‘Menu Management’-section in the navigation (make sense, right?) We updated the statuses of the login screen. Now it shows more logic components and it is linked to the...

Back button on Report

A report improvement everyone was waiting for: the back button. On each and every report we have added a ‘back’-button. Now you can go back-and-forth between all those reports much easier. I even made a small demo video to capture this beauty!   Find out what...

Release Note – January

This version includes system improvements and updates: [Update] We added a ‘support’ page under settings with business-specific and device-specific information and local support contact details. [Update] We added support for the Epson L90 sticky label printer. Go to...

Release Note – December

This version includes system improvements and updates: [Update] The order list is now customizable. When clicking on ‘filter’ you can choose which columns should be visible. Coming soon we’ll add the ability to change the order and to filter [Update] Confirmation...

Re-import your menu

The Menus feature got a small design update and we added … You can import a menu again. Just click on import and follow the steps! Multi-location businesses will now be able to push a menu to multiple other locations within the business. Check out this video!  ...

Release Note – November

This version includes system improvements and updates: [Update] We made improvements with our Zettle payments integration for increased stability and support [Bug fix] Customer Facing Display (CFD)  update: The CFD now stays linked to the POS, even after a reload from...

Release Note – October

This version includes system improvements and updates: [Update] We made improvements with our Yoco payments integration for increased stability and support [Bug fix] The ‘Receipt’-tab on the iPod is available again [Bug fix] We fixed several issues for our sequence...

Order Anywhere – Social Media Links

Merchants can now add their social media links to the Order Anywhere footer. Add Facebook, Instagram, Twitter, TikTok, Google, TripAdvisor, and custom URLs to your customer-facing website.   Find out what Order Anywhere can do for your business Talk to your...

Order Anywhere – Custom Tips

We implemented custom tipping settings in Back office which allows for: Enabling or disabling tip percentages Selecting from 10%, 15%, 20%, 25%, and custom amount options viewable at customer checkout Setting up a default tip percentage Better flexibility with the...

Release Note – September

This version includes system improvements and updates: [Update] To improve the user experience of the Order Lists, we added search and sort features to all columns [Update] Orders are now split between Dine-In and Pickup/Delivery for improved navigation [Update] You...

Order Anywhere – New pickup modal

We implemented a new pick-up modal for off-premises orders, which will: Enhance user experience with fewer clicks when selecting a time slot Be consistent with the experience of order throttling Enhance and clarify customer experience   Find out what Order...

Order Anywhere – New desktop navigation bar

We improved the horizontal menu on desktop navigation: when showing many categories, the last categories are grouped under a drop-down menu. Find out what Order Anywhere can do for your business Talk to you Account Manager Learn...

Order Anywhere – Orders tab

Orders is a dedicated overview tab within the Order Anywhere Back Office, enabling merchants to have greater insights into their online orders and better manage future, past and present orders. Key USPs: Manage past, present, and future online orders coming from Order...