by fred | Feb 28, 2023 | Release Notes
Back Office Date: February 24th, 2023 Beta Center We have released a new concept called the Beta Center. This area moving forward will be where our users can engage and enable feature that are currently in Beta as well as the other following option; Disable a beta...
by fred | Feb 16, 2023 | Back Office
What’s the weather? When you’re comparing daily sales reports, weather matters. You can’t control the weather, but you can control it in your sales reports. In the hospitality industry, we understand that the volume of foot traffic–and ultimately sales–is...
by fred | Feb 10, 2023 | Back Office
Cover transactional costs with User-Enabled Surcharging As a business, you incur fees each time your customer makes a credit or debit transaction. Now you can pass some–or all–of the cost onto the customer, in the form of a surcharge. Configure surcharging with ease,...
by fred | Jan 31, 2023 | Release Notes
Back Office Date: January 20th, 2023 Back Office 2.0 update: We fixed a bug where the receipt report is not correctly filtered when enabling the filter by time option. Date: January 6th, 2023 New Back Office 2.0 updates: API users can now find multiple item...
by fred | Jan 27, 2023 | API
We’ve leveled up with OpenTable 2.0 You asked; Lightspeed listened. Our team has been plugging away to make our OpenTable integration seamless for our customers– we’ve eliminated annoying bugs, enhanced key features and smoothed out the overall integration...
by fred | Jan 18, 2023 | Order Anywhere
Order Anywhere can now handle “multiple prices” When you set up multiple prices for an item in K-Series, Order Anywhere will automatically show the different prices for each account profile Merchants are able to select “multiple prices” as a...
by fred | Jan 1, 2023 | Back Office
Let’s face it: accounting isn’t easy–but integrating Lightspeed with powerful accounting software like Datev is. In just a few minutes, German merchants can connect Lightspeed to their Datev accounts, right in Lightspeed’s Back Office. Grab the Lightspeed...
by fred | Dec 31, 2022 | Release Notes
Back Office Date: December 20th, 2022 Back Office 2.0 update: We updated the template for the new Luxembourg businesses to have 3%, 8%, 14%, 17% VAT tax rates for before 2023 and %3, %7, %13, %16 beginning from new year 2023. We gave all BLs in Luxembourg to have...
by fred | Dec 12, 2022 | Order Anywhere
See and do more with Loyalty Cards We’ve revamped and redesigned our Consumer Console to give customers a better user experience. By scanning their loyalty card QR code, your repeat guests can now access loyalty offers, update personal information and...
by fred | Dec 2, 2022 | POS
Looking for a great way to market your brand and business?On top of selling gift cards in-store, you can now quickly and easily offer them to your customers online. Online gift card sales are a powerful way to get the word out and drive traffic to your business....
by fred | Nov 30, 2022 | Release Notes
Back Office Date: November 29th, 2022 Updates this week include the following system improvements: When adding a Gift Card to your Apple Wallet, one day later, it would appear in your expired section of the wallet. Causing most people to not be able to see it and not...
by fred | Nov 12, 2022 | Order Anywhere
Personalize your ordering platform with a company logo Branding is a key part of making your business recognizable to existing and potential guests. Merchants can now add a logo to Order Anywhere, giving their ordering platform a more professional look and personal...
by fred | Oct 31, 2022 | Release Notes, Order Anywhere
Order Anywhere Admin Added the table number in the Orders details on the Order anywhere Admin. Added the possibility to filter the reviews by clicking on the star on the right Check the video to see the giphy/demo Order Anywhere Consumer interface Improved LS payment...
by fred | Oct 31, 2022 | Release Notes
Back Office Date: October 14, 2022 Updates this week include the following system improvements: New Back Office 2.0 updates: We fixed an issue where adding large quantities of items using the Register screen’s keypad will result in a negative number. The QR code now...
by fred | Oct 27, 2022 | POS
Enjoy a smoother POS configuration experience with Lightspeed We’ve revamped the POS Configuration page in Back Office to offer customers a simpler, smoother user experience. The page has been organized into relevant groups and flows, making important screens easy to...
by fred | Oct 7, 2022 | POS
We know that the best time to get an answer is right away. With Lightspeed’s Zendesk Chat in POS feature, you get VIP access into our support team’s minds, directly on your POS. Use the Zendesk Chat in POS: Self-Serve answers to popular questions...
by fred | Sep 30, 2022 | Release Notes, Order Anywhere
Order Anywhere Admin Hid preview mode banner on Order Anywhere review. Edited the calculation of total orders on the Order Anywhere admin. Order Anywhere Consumer interface Changed some text on customer reviews following translation team and copy team feedback. Added...
by fred | Sep 30, 2022 | Release Notes
Back Office Date: September 30, 2022 Updates this week include the following system improvements: New Back Office 2.0 updates: Users can now export the Consolidated Fiscal Summary and Condensed Business Report to a CSV file and view their data using their preferred...
by fred | Aug 31, 2022 | Release Notes
Back Office Date: August 26, 2022 Updates this week include the following system improvements: New Back Office 2.0 updates: When exporting the Product Mix Report, the columns in the downloaded CSV file now appear in the same order as the columns in Back Office. We...
by fred | Aug 25, 2022 | Order Anywhere
Customer Reviews | Order Anywhere Keep your finger on the pulse of your business. Getting–and actioning–customer feedback is key in delivering the ultimate guest experience. With Order Anywhere’s new Customer Reviews feature, you can easily access your restaurant’s...
by fred | Jul 31, 2022 | Release Notes
Point of Sales Lightspeed Restaurant POS (K-Series) 4.1.46: We’ve redesigned the ‘Bluetooth devices’ screen in the Settings tab. Here, you have an overview of all your external devices linked to the POS, such as scanners, scales, and NFC readers. We’ve made...
by fred | Jul 20, 2022 | Order Anywhere
On on-premises profile types (table ordering), we have enabled you (merchants) to customize your required checkout contact information fields. As a merchant, you can now set the email, name and phone number as mandatory, optional or hide them completely. This will on...
by fred | Jul 19, 2022 | Order Anywhere
We’ve released a new version of our notification toaster which will make navigation leaner, more modern and more readable. You can see the example below of Order Anywhere new toaster components Find out what Order Anywhere can do for your business Talk...
by fred | Jul 13, 2022 | Order Anywhere
We’ve released the integration of iDeal as a payment method for our Dutch merchants. From now on, our Dutch merchants using LS payment will be able to accept iDeal as a payment method for their online ordering. Find out what Order Anywhere can do for your...
by fred | Jul 5, 2022 | Order Anywhere
We’ve implemented Bancontact as a payment method on Order Anywhere (via LS payment). Bancontact originates in Belgian and is a market leader in electronic payments there with more than 80% of online transactions. This integration will allow Belgium merchants to offer...
by fred | Jun 30, 2022 | Release Notes
This version includes system improvements and updates: [Bug fix] When disabling the sales restriction on the POS, a dummy number of ‘999’ was shown. We removed this so no counter is visible [Update] A sequence can now be merged on a production docket as well. Go to...
by fred | Jun 24, 2022 | POS
Sales dashboard update! (June 24th) More data widgets to the Sales Dashboard! We added cash report, most popular payment methods and many more widgets. You can easily enable/disable the tax and use it as starting point to access several other reports. Check out the...
by fred | Jun 23, 2022 | Order Anywhere
Scan, Order, Split and Pay are now all possible with Order Anywhere ! What ? Scan and Pay is a functionality which will help our merchants offer a fast, reliable solution for dine-in contactless payments. Guests simply scan the QR code and pay right from their...
by fred | Jun 15, 2022 | Back Office
The new Back Office 2.0 is officially live for all our customers worldwide! You do not have to do anything! We automatically redirect you from console.ikentoo.com to our new URL manager.lsk.lightspeed.app. Please do not forget to bookmark this! When you log in for the...
by fred | Jun 13, 2022 | Order Anywhere
Your clients can now checkout with Google pay on your Order Anywhere ordering websites! Google Pay is a mobile payment service developed by Google to power in-app, online, and in-person contactless purchases on mobile devices. With this integration, we are enabling...
by fred | May 30, 2022 | Release Notes
This version includes system improvements and updates [New] You can now disable the printing of production dockets when transferring an item, course, or table. From the Back Office, go to Configuration > Configuration > Edit, and disable “Print production docket...
by fred | May 19, 2022 | POS
Some labor report updates You can now export all the data of the labor report! We added a small glossary to the labor report so our customers can easily look up what each term means! A few small updates We made the “apply next matching rule” available in UAE &...
by fred | May 15, 2022 | Order Anywhere
On on-premises profile types (table ordering), we have enabled you (merchants) to customize your required checkout contact information fields. As a merchant, you can now set the email, name and phone number as mandatory, optional or hide them completely. This will on...
by fred | May 12, 2022 | Back Office
Our login page has gotten a makeover, for an improved K-Series Back Office experience. Same login credentials – new look! Find out what Lightspeed can do for your business Talk to your Account Manager Learn...
by fred | Apr 30, 2022 | Release Notes
This version includes system improvements and updates: [Bug fix] When disabling the sales restriction on the POS, a dummy number of ‘999’ was shown. We removed this so no counter is visible [Update] A sequence can now be merged on a production docket as well. Go to...
by fred | Apr 13, 2022 | Back Office
The new labor report. An overview of all the sales details of your employees, including tipping and service charges, in just one report! Go to Back Office > Reports > Labor report Find out what Lightspeed can do for your business Talk to your Account...
by fred | Apr 11, 2022 | Order Anywhere
You now have additional social media links available that can be added on your consumer interface ordering website: Tiktok, Youtube, Yelp, Snapchat, Pinterest (additional to Facebook, Instagram, Twitter, TripAdvisor, and GmB) You can add those social media links under...
by fred | Apr 11, 2022 | Order Anywhere
We have added a language switcher on the footer of order anywhere consumer interface to allow customers to switch their language directly from the footer. Before the feature, the language was automatically taken via the browser language. We kept the above logic and...
by fred | Apr 5, 2022 | Back Office
The Product Mix Report and the Lightspeed Payment report can now be exported! Get all your data in csv or Excel and release your Excel skill On the Product Mix Report we added some new filters as well: you can now filter your data based on tags & shifts! We added...
by fred | Apr 1, 2022 | Back Office
Users can now download DSFinVK exports under Reports > German Tax Audit, as well as access Procedural Documentation for the POS. Find out what Lightspeed can do for your business Talk to your Account Manager Learn...
by fred | Mar 31, 2022 | Order Anywhere
LS payment integration to Order Anywhere will allow you to have an all in one solution by having one unique payment provider (LS payment) for in person and online payments. How does it work? If you already have LS payment setup (with your payment terminal), you will...
by fred | Mar 31, 2022 | Release Notes
Week of March 28th: Update for the New Back Office 2.0 (https://manager.lsk.lightspeed.app): Germany Businesses: Users can now download DSFinVK exports in the New BackOffice 2.0 (Reports -> German Tax Audit), as well as access Procedural Documentation for the POS....
by fred | Mar 29, 2022 | Order Anywhere
We deployed an enhancement that will allow users to have our Order Anywhere web-app on fullscreen mode. This fullscreen enhancement hides the system navigation bar and notification area on iPhone, iPad and Android phone or tablet once the web-app is added on the...
by fred | Mar 28, 2022 | Order Anywhere
Dark mode gives Order Anywhere a sleek new look that’s easier on your customers’ eyes in low-light environments. The mode is by default automatic (depending on browser default setting), and, users, will be able to switch it to their preferred mode from the footer....
by fred | Feb 28, 2022 | Release Notes
This version includes system improvements and updates: [Update] Are you bothered by the merchant copy of a receipt that is printed along with the customer copy after a payment? Now you can decide to print or not to print the merchant receipt of a payment. Go to Back...
by fred | Feb 22, 2022 | Advanced Inventory
With all that you have going on, you shouldn’t have to worry about ordering the essentials you’ll need every week. Recurring orders lets you automate your regular purchases on exactly the schedule you need – freeing you up to focus on more important...
by fred | Feb 11, 2022 | Back Office
We did two small updates in the new Back Office 2.0: The Production Instructions are moved to ‘Menu Management’-section in the navigation (make sense, right?) We updated the statuses of the login screen. Now it shows more logic components and it is linked to the...
by fred | Feb 10, 2022 | Back Office
A report improvement everyone was waiting for: the back button. On each and every report we have added a ‘back’-button. Now you can go back-and-forth between all those reports much easier. I even made a small demo video to capture this beauty! Find out what...
by fred | Jan 31, 2022 | Release Notes
This version includes system improvements and updates: [Update] We added a ‘support’ page under settings with business-specific and device-specific information and local support contact details. [Update] We added support for the Epson L90 sticky label printer. Go to...
by fred | Dec 31, 2021 | Release Notes
This version includes system improvements and updates: [Update] The order list is now customizable. When clicking on ‘filter’ you can choose which columns should be visible. Coming soon we’ll add the ability to change the order and to filter [Update] Confirmation...
by fred | Dec 11, 2021 | Back Office
The Menus feature got a small design update and we added … You can import a menu again. Just click on import and follow the steps! Multi-location businesses will now be able to push a menu to multiple other locations within the business. Check out this video! ...
by fred | Nov 30, 2021 | Release Notes
This version includes system improvements and updates: [Update] We made improvements with our Zettle payments integration for increased stability and support [Bug fix] Customer Facing Display (CFD) update: The CFD now stays linked to the POS, even after a reload from...
by fred | Oct 31, 2021 | Release Notes
This version includes system improvements and updates: [Update] We made improvements with our Yoco payments integration for increased stability and support [Bug fix] The ‘Receipt’-tab on the iPod is available again [Bug fix] We fixed several issues for our sequence...
by fred | Oct 14, 2021 | Order Anywhere
Merchants can now add their social media links to the Order Anywhere footer. Add Facebook, Instagram, Twitter, TikTok, Google, TripAdvisor, and custom URLs to your customer-facing website. Find out what Order Anywhere can do for your business Talk to your...
by fred | Oct 14, 2021 | Order Anywhere
We implemented custom tipping settings in Back office which allows for: Enabling or disabling tip percentages Selecting from 10%, 15%, 20%, 25%, and custom amount options viewable at customer checkout Setting up a default tip percentage Better flexibility with the...
by fred | Sep 30, 2021 | Release Notes
This version includes system improvements and updates: [Update] To improve the user experience of the Order Lists, we added search and sort features to all columns [Update] Orders are now split between Dine-In and Pickup/Delivery for improved navigation [Update] You...
by fred | Sep 29, 2021 | Order Anywhere
We implemented a new pick-up modal for off-premises orders, which will: Enhance user experience with fewer clicks when selecting a time slot Be consistent with the experience of order throttling Enhance and clarify customer experience Find out what Order...
by fred | Sep 25, 2021 | Order Anywhere
Guest checkout data will be remembered if a user navigates away from the checkout page for any reason. We implemented a solution to keep the details within the same session if a guest navigates away from the checkout to the menu. Previously, guest information (name,...
by fred | Sep 20, 2021 | Order Anywhere
To enhance and optimize Order Anywhere Back Office, we made the left navigation menu mobile-friendly. The left bar navigation will retract/collapse when merchants use Order anywhere Back Office on a tablet or mobile device. Find out what Order Anywhere can do for your...
by fred | Sep 15, 2021 | Order Anywhere
We improved the horizontal menu on desktop navigation: when showing many categories, the last categories are grouped under a drop-down menu. Find out what Order Anywhere can do for your business Talk to you Account Manager Learn...
by fred | Sep 13, 2021 | Order Anywhere
Orders is a dedicated overview tab within the Order Anywhere Back Office, enabling merchants to have greater insights into their online orders and better manage future, past and present orders. Key USPs: Manage past, present, and future online orders coming from Order...
by fred | Sep 8, 2021 | Back Office
Changing the Back Office is a huge undertaking that won’t be completed in a month – or even a year. But don’t worry, Back Office 2.0 updates will be released step by step, until the renovation is finished. What does that mean for you? Moving ahead one...
by fred | Aug 31, 2021 | Release Notes
This version includes system improvements and updates: [Update] For improved app handling we increased the tap area on the following buttons: edit “pencil” icon on an item line, actions link for an account, and lock icon for auto-logout [Update] We added a popup modal...
by fred | Aug 30, 2021 | Order Anywhere
We implemented a new footer for Order Anywhere desktop and tablet versions (excludes iPhones) to allow for a better user experience and a dedicated section where we can add valuable data in the future. This first iteration allows you to display business hours,...
by fred | Aug 30, 2021 | Order Anywhere
We created an iPad Pro and iPad Mini version of the consumer platform (ordering site), allowing the site to have an adapted and responsive view instead of using the mobile version/UI for iPads and tablets. This responsiveness allows the menu to have 1, 2, or 3 columns...
by fred | Aug 15, 2021 | POS
K-Series is a fully integrated commerce platform that comes with essentials — such as online ordering, contactless payments and accounting — designed to help you grow your business and provide exceptional customer experiences. We recently launched our most...
by fred | Aug 10, 2021 | Order Anywhere
We implemented order throttling to enable merchants to set up a specific number of orders that they can provide within a timeslot and timeframe. This feature will help merchants plan in advance by being able to meet demand. Merchants can enable this in the Back Office...
by fred | Aug 3, 2021 | Order Anywhere
With this release, we have implemented a logic that will show the items under sub-screens. So far, the system was ignoring any item that was listed under a sub screen level superior or equal to 2. E.g : Main Screen : Wine Sub-screen level 1 (Under Wine) : Red...
by fred | Jul 31, 2021 | Release Notes
This version includes system improvements and updates: [Bug fix] We fixed an issue where it was possible to add items to an account when paying [Bug fix] We fixed issues with the pay at table mode of Payment Sense. The payment will now be stored and closed [Bug fix]...
by fred | Jul 25, 2021 | Order Anywhere
We implemented the ability to recognize orders canceled via the POS. When merchants cancel a paid online order via the POS, we: Cancel the order Send an email to the customer to inform them of the cancelation Refund automatically via Stripe Find out what Order...
by fred | Jul 25, 2021 | Order Anywhere
With this release, Order Anywhere can now handle both tax included and tax excluded accounts. VAT excluded will be successfully added to the total when a customer is ready to pay through the checkout (payment summary section). This amount will also appear in the...
by fred | Jun 18, 2021 | Order Anywhere
We implemented merchant feedback to enable online payment on both account level and profile level. This enables merchants to have multiple payment and profile options. For example, an online profile (“take away” or “off premise”) accepting online payments only and...
by fred | Jun 15, 2021 | Order Anywhere
We implemented a shortcut to preview an ordering site without having to be in the profile page. Find out what Order Anywhere can do for your business Talk to your Account Manager Learn...
by fred | Jun 7, 2021 | Order Anywhere
Under the ordering profiles, we added the ability for the merchant to hide and show the following: Tips for both on-premise and off premise Notes for off-premise (notes are not present on an on-premise profile) By default, both settings listed above are enabled. Find...
by fred | Jun 2, 2021 | Order Anywhere
In-person payments enable merchants to set in-person payments on their ordering profiles to allow their customers to order without a mandatory online payment. Users can now set their ordering profiles as: Online payment In-person payment or; Both Users need to first...
by fred | May 25, 2021 | Order Anywhere
We received great feedback regarding the size and format of the item image for users on desktop. Previously, we used a landscape image that zooms in the base image of the user. Thanks to design, we implemented a new solution: Find out what Order Anywhere can do for...
by fred | May 6, 2021 | Order Anywhere
To enhance the user experience and to align with all Lightspeed product navigation, we implemented a new admin design that updates the main navigation to a side bar. In the updated navigation, the users can find options to edit their payments and opening hours under...
by fred | May 4, 2021 | Order Anywhere
We implemented a QR code generator for off-premise profiles to enable merchants to create QR codes for take-away or Click and collect orders. 433 Users can also generate QR codes to place in strategic business locations like the front door for take-away or share them...
by fred | Apr 20, 2021 | Order Anywhere
Implemented two failed screens to give the consumers more details information on why their order is failing. Failed orders can be for two reasons : The payment was declined: the credit card didn’t have enough funds / the bank refused / CVC was not valid …etc...
by fred | Apr 15, 2021 | Order Anywhere
We added the consumer name and phone number details to the Order Anywhere checkout process so that you can have the name of the consumer as well as the phone number on the ticket printed by the POS and so that you are able to contact the consumer in case of need. Find...
by fred | Apr 10, 2021 | Order Anywhere
We have added an option to customize your hero image. Once the picture uploaded and saved, the image will automatically be updating in your off-premises profiles. More details on the feature : You can drag and drop or browse the image you would like to upload. The...
by fred | Mar 31, 2021 | Order Anywhere
We have added new notifications for the consumer to update him on the status of his order. Order Anywhere therefore can trigger now three types of emails : A confirmation email (which was already existing). A pending order email (which is now triggered in case the POS...
by fred | Mar 31, 2021 | Order Anywhere
We have implemented an order for later option : from now on, when creating an ordering profile, you can define and enable your consumers to place an order up to 7 days in advance. Find out what Order Anywhere can do for your business Talk to your Account Manager Learn...
